Conversations Ep 111: AI reviews on Amazon, Peak GMB listings, Implications of failing news sites Will AI totally destroy the review economy & what will replace them? Does declining Google Business listing totals reflect “peak” GBP? As social media fueled news sites fail opportunity abounds for sites willing to build own audience
News Dark Social Traffic, SMBs Lack Content Strategy, AMZN Ad Revs +21% Social Traffic Mislabeled "Direct" A new study by SparkToro concludes that a considerable percentage of website traffic coming from social media sites is often mischaracterized as "direct&
News Google Ads Flatish, Yelp Guaranteed, AI Election Search + AI Drive Google, MSFT Earnings Both Google and Microsoft reported positive earnings yesterday. Microsoft beat expectations with ~$53B, while Google posted $69.8B in total revenue. For Microsoft, overall
News Amazon AI Reviews, Image Heavy, Copyright & Consent Amazon F(ai)ke Reviews One of the primary use cases for Amazon has been product reviews. This is well established by consumer surveys. And reviews are obviously a major
Conversations Ep 110: CR Permission Slip eases privacy burden, TA Report Hides Declining Reviews, Google Rushes to AI Consumer Reports new app, Permission Slip eases privacy requests but is still a baby step, TripAdvisor Review Transparency Report highlights 2022 review increases but hides declining reviews, Google AI PR push masks lapses and fear
News GBP Peak SMB, One-Click Ads, Privacy Permission Slip Peak SMB for GBP? Like other large tech companies publishing "economic impact" reports, Google's is mostly PR. Published annually since 2009, it argues the company'
News SanFranciscoGPT, IBA vs. Contextual, Twitter Survival SanFranciscoGPT At Near Media, we don't equally agree on how disruptive AI will be to local search. I'm probably the most bullish of the three of
News Google Magi, AI Regulation, AI-Curious Consumers 'Panicked' Google Readies Magi By now you've read or read coverage of the NY Times article yesterday that says Google is "panicking" over AI
Conversations Ep 109: Google’s Online Local Ads, Bard & Local SEO, The Impact of Chat on Future of Local Search Unpacking Online Local Ads (OLA): The Pros and Cons of Google's New Ad Type for Local Businesses, Bard's Local SEO: Implications for businesses, The Impact of Chat Engines and Virtual Assistants on the Future of Local Search: Challenges, Promises, and Possibilities
News Local Pack Intent Gap, Slowing Search Spend, Review Star Chasm Google Throttling Local Packs? What's happening with the Local Pack? Last year, Moz and LocalSEOGuide noticed a drop Local Pack frequency, from 40% and 42% of SERPs to
News Bargle SEO, SaiS for SMBs, GPT Liability Bargle Uses Yelp for Local Results Miriam Ellis at Moz compares local results from Google and Bard and finds Bard wanting. Beyond critiquing the quality of results, her article is
News Post-Cookie Manifesto, Legal AI, CX and Location Google's Post-Cookie Manifesto Victor Wong is sincere when he says that Google's Privacy Sandbox initiative is trying to solve the cookie problem for publishers, consumers and
News Just Bargle It, PSAs & LSAs, Twitter Blue 'Ads' Just Bargle It Google + Bard = Bargle. Google will be integrating Bard into the SERP. That's according to an interview of CEO Sundar Pichai in the WSJ, part of
Conversations Ep 108: Google merging Bard into Assistant, Wix integrates AI for SMB content, Can GM build a better CarOS? Will Google merging Bard into Assistant resurrect assistants from the ashes? Wix integrates AI for SMB content in a way that will helps the SMB, Can GM build a better CarOS & throw CarPlay away?
News Search Movement, Viral PR and SEO, Amazon Theaters Search Movement Afoot There's some evidence that Bing has grown usage modestly since the introduction of BingGPT. However its share vs. Google appears largely unchanged according to other
News Google Assistant Merger, GM Boots CarPlay, BloombergGPT Bard, Google Assistant to Merge Google's tentative rollout of Bard hurt the perception of Google's technology leadership. So CEO Sundar Pichai is now doing PR interviews.
News Fake Review Growth, AI Darkside, 'Kiss of Death' Google: 20% More Fake Reviews in 2022 Earlier this week we discussed how review attacks are becoming more creative. Jason Brown is documenting many of these cases, including how hotels
Conversations Ep 107: Local Search Ranking Factors with Darren Shaw Local Search Ranking factors with Darren Shaw: Big Takeaways and big changes from previous years, Local search difference makers & lesser known tactics, Conversion factors and myths
News 5-Star Attack, Data Privacy Paradox, AI Eschatology Fake Positive Review Attacks? Ever heard of a "5-star review attack"? A hostile party posts obviously fake 5-star reviews -- in order to make a business look bad?
News New GBP Ads, Chat Apps vs Search, GenZ Product Search Google 'Online Conversion Local Ads' Michel Van Luijtelaar of GMBapi.com brought our attention to what he/Google is calling "online-conversion Local Ads." These units can
Analysis Local Search Ranking Factors for 2023 Every 12 months the survey offers an invaluable crash course in local SEO best practices.
News Local Ranking Factors '23, TikTok: Stupid Congress, Neighborhood Studios Local Ranking Factors 2023 Whitespark just published the 2023 version of the Local Search Ranking Factors study (LSRF). There's a lot there to digest. We'll discuss
Conversations Ep 106: New FTC rules to rein in subscription abuse, Google Bard goes local, Bard is generative not searchy FTC proposes proposes amending Negative Option Rule to rein in subscription abuse, Google Bard goes local, sort of, The Bard use case is more generative and less searchy
News AI Everywhere, Bard v. BingGPT, Bard Local OK AI Everywhere All at Once Microsoft is all-in on AI. Seemingly, it's everywhere, all at once. This week Adobe introduced Firefly, a set of generative AI tools for
Analysis Google Business Profile: 'Your Business Is Not Visible To Customers' There are many reasons you might see the "your business is not visible" message. But Google isn't going to tell you why.
News Whither Local Pack, Made with AI, E-Commerce Ceiling Whither the Local Pack? After the EU's Digital Markets Act (DMA) passed a year ago, we began to speculate about the impact it could have on Google local
Conversations Ep 105: New Google GPB Bug, TikTok rolling out search ads, Social mapping tool Gowalla returns New Google GPB Bug: Your Business is not visible to customers, TikTok rolling out search ads, will they come to local?, Social mapping tool Gowalla returns to the scene,
News TikTok Ban, BaT: Trust = Success, CX Degrades TikTok Ban: What Happens Now? Roughly two years of negotiations between the US government and TikTok have come to an impasse. The US is (again) demanding divestiture but China is
News GPT-4 Arrives, Google AIs Workspace, Meta Seeks Old Magic ChatGPT-4 Est Arrivé Yesterday OpenAI released ChatGPT-4, which represents a leap ahead compared to version 3.5. It's multimodal, meaning it can understand and produce images and video
News GoWalla Comeback, AI Ambivelance, Digital Twins GoWalla Take Two Local social networking (or social cityguide) app GoWalla is back. GoWalla was originally Foursquare's primary competitor. Both launched in 2009. Foursquare survives today, albeit in
News Bing's 100M, TikTok Search Ads, Where's Local TikTok? MSFT: BingGPT Is Working It's been roughly a month since the introduction of BingGPT. And this week Microsoft's Yusuf Mehdi announced that the search engine had
Conversations Ep 104: Google LSA adds new categories, ChatGPT changing local SAAS, Everyone needs a “how we use AI” FAQ Google LSA expands to new categories & faces spam, ChatGPT making rapid and differentiating inroads into SAAS tools for Local, Why every company needs a “how we use Generative AI” FAQ
News Her Is (Really) Here, LSA's 70 Categories, Nextdoor's New SMB Tools Her Is Here An Israeli start-up Chat.D-ID has combined ChatGPT with an AI avatar that you can actually talk to and who will talk back. Pictured below, it is
News Jeeves, Gist & Phind, Amazon Stores Going Away, Don't Call It 'Phygital' Ask Jeeves, Gist & Phind The "conversational search" model embodied by Ask Jeeves in its early days may represent the future of search/discovery. Rather than indexing documents,
Conversations Ep 103: Bing not a Google killer, Yelp research masks market share decline, Dealing with review attacks on Google Business Profiles Bing isn’t a Google killer but it is important for a number of other reasons, Yelps’ remote work report likely indicates declining Yelp market share, How to deal with fake review attacks at Google
News Reputation Evolution, Web 3 Now AI, Badge of Shame How AI Changes Local Listings & Rep Management Every major listings and reputation management company is now adding or will add AI capabilities. At the risk of leaving someone out,
Analysis Step-by-Step Guide to Fighting Fake Google Review Attacks Fake review attacks are an ongoing and serious problem. Google makes it difficult to get them removed but with inside knowledge and determination it is possible.
News GPT Won't Kill G, Assistants 2.0, National Data Privacy BingGPT Not a 'Google Killer' You've seen the conjecture that ChatGPT will render Google obsolete within two years. After finally gaining access and testing out BingGPT,
Conversations Fake Review Attacks Increase on Google Business Profiles In Episode 102 of the Near Memo, we discussed how a recently implemented change in the Google Business Profile review filter is leading to more fake review attacks. Below is
News ChatGPT Survey, Email Rules, SMB Video AI Dream ChatGPT: They Like Me! There's been an abundance of "insider" debate about ChatGPT. But what do consumers think? The first survey we've seen comes
News Moving Beyond Search, AI Copyright, 4-Day Week Beyond Search Engines User behavior is changing. Here are three macro-trends: 1) AI-assisted discovery, 2) searching beyond search, 3) shifting social media engagement. As we all know, AI is potentially
Conversations Ep 102: GBP Services impact rank, Local title tag rank research, Google eases review filter, Impact of Google easing review filter to placate Local Guides Google Business Profile services positively impact rank, Local Seo Guide research: Which geo title tags have the most impact on local search rank? Impact of Google easing review filter to placate Local Guide on fake & missing review reports
News AppleGPT, WTF SCOTUS, Services Locally Rank Why Apple Holds Back in Search Most of the discussion this past week in search has again been about BingGPT, its alter-ego Syndey and how Microsoft is trying to minimize
Conversations Ep 101: Bing transformed by AI, groceries drive Walmart upscale, retailers invest in PPC & SEO Microsoft’s transformation of Bing with AI & other smart moves, Walmart overcomes stigma of evil & appeals to upscale shoppers, 100 Ecommerce execs are investing more in SEO & PP
News Google Bard + 230, Crazy Sydney, Metaverse Meh Will GPT-Search Get Sued? We've written before about the upcoming SCOTUS case Gonzalez v. Google. The central question is whether algorithmic recommendations are entitled to protection under Section
News Shiny GPT, Paid-Search Comeback, Amazon to 'Go Big' on Stores GPT: Shiny Object Syndrome Exactly one week ago was Google's Paris event, followed by a $100 billion investor sell-off. That was attributed to a factual error in Google&
News Super Ads, AI Search Game Over, AI-Review Responses Do Super Bowl Ads Matter? It was a great game, but what about the ads? This year they cost ~$7 million for 30 seconds. Do they deliver value? That'
News BingGPT Anyone?, AI Is A-OK, G-Maps ARevolution BingGPT: Will People Care? The BingGPT vs. Google Bard story is everywhere. I understand why; it's the first really exciting thing to happen in search for a long
Conversations Ep 100: How digital agencies can use AI: a conversation with Joy Hawkins & Kevin Indig In this extended episode we explore the role AI in general and ChatGPT is having on the work within digital agencies. What are the opportunities and challenges that agencies face when using it?
Analysis Robot Revolution & the 'AI Sandwich' I don't believe it's hyperbole to say, "this changes everything."
News Google in Paris, BingGPT, SMB Recession Angst Google Underwhelms in Paris Google is arguably the most powerful AI company in the world. However that wasn't really on display in today's "Live from
News Google Bard, Yelp Moderation, Rise of 'De-Influencers' Google Teases Bard This Wednesday in Paris, Google will preview its answer to ChatGPT (Bard) at an event entitled "Search, Maps and Beyond." In many ways this has
Conversations Ep 99: Own your processes, SEOs need AI for automation, AI will increase fake reviews, now what? You don’t own Google but you do own your processes - make them work, AI and Automation is now officially a thing in SEO, and not just for writing, Generative AI will increase fake reviews, now what?
News AI & Fake Reviews, Local Online Inventory, Reduced Expectations AI-Generated (Fake) Reviews TripAdvisor's top-rated restaurant in Montreal doesn't actually exist. Its creation was a prank by a Canadian comedian to prove that review platforms don&
News Search Mountain, AI and CS, Hearts vs. Wallets Online Yahoo Ready to Climb 'Search Mountain' Yahoo really is going to reinvest in search. The company has been teasing this on Twitter over the past couple of weeks.
News Yandex & Google, Platform 'Enshittification,' Nice-to-Have Economy Yandex & Google Ranking Factors Since Russian search engine Yandex's ranking algorithm was "leaked" or hacked last week, SEOs have been pouring over it for insights
Conversations Ep 98: Mailchimp Campaign Manager, Copyright implications of generative AI, GBP forums provide bug insights Mailchimp’s Campaign Manager - A sophisticated tool with misaligned marketing, Growing visibility of copyright implications of generative AI precedes solutions, Google’s GBP forums provide insights into bugs, practices and policy
News Tik and Mortar, Local Ad Subsidy, Worker (Dis)Engagement Subsidize Local Ads to Save News A new coalition of groups called Rebuild Local News has proposed a dramatic tax-based solution to the problem of collapsing local journalism, which is
Analysis Google Business Profile Forum: Support Avoidance Strategy Google's motto appears to be "release buggy products and externalize their costs."
News DOJ v. Google, Get Down with OPC, Yahoo Search Comeback? DOJ: Break Up Google Ad Manager The US Justice Department (DOJ) has now filed two antitrust lawsuits against Google. The first, in 2020, covers search and paid search. That will
News Google Store Inventory, AI Perplexity, Were Layoffs Necessary? Google's AI Store Inventory Google recently announced several new AI-based tools for retailers. Some are focused on e-commerce, offering improved personalization and recommendations for retailer websites. More interesting
Conversations Ep 97: Failings in Apple Business Connect Agency Model, Big agencies define local as a fad in CallRail survey, Technical SEO’s don’t get respect or resources Failings in Apple Business Connect Agency Model, Big agencies define local as a fad in CallRail survey, Technical SEO’s don’t get respect or resources
News AI for SMBs, Tech Regs Take 2, SMBs Up for 2023 Will AI Deliver for SMBs? While there's been considerable discussion about how AI will revolutionize digital marketing for brands and agencies, I haven't seen much on
News AI Caution, Local SEO a 'Fad', Technical SEO Neglect AI Content: Proceed with Caution AI is the industry's shiny new object, which has undeniable momentum. Google's DeepMind appears poised to introduce a ChatGPT competitor. One
Analysis New Apple Business Connect Features & Implications Join David Mihm, Mike Blumenthal & Greg Sterling as they discuss why the Apple Business Center is significant for SMB and enterprise marketing. Both a video and full, edited transcript are available.
Analysis Should You Invest in Apple Business Connect? Apple Business Connect now offers insights into traffic and conversions. In some categories it will outpace both Facebook and Yelp as a source for conversions & new business.
News Algorithm's End, AI Content Tsunami, SMBs: No MSPs The Death of Recommendations? Most people aren't following the forthcoming SCOTUS case Gonzalez v. Google. Arguments will be heard in February. To recap the facts: US citizen Nohemi
Conversations Ep 96: Apple Business Connect goes live, Is stack ranking of staff effective? AI productization Why the new Apple Business Connect is so important, The value of stack ranking as a way to prune employees, AI’s rapid advancements and easy implementation will impact everything from audio chat bots to Excel
News Apple My Business, Google LSA Exposure, Her Is Here Apple Means Business Connect Don't call it "Apple My Business." Today the company announced Apple Business Connect (not Apple Maps Connect). Not unlike GBP, it'
News Apple Glass, SMB TikTok ROI, AI-Content 'Dilution' Apple XR Headset the New Google Glass? Following CES, there are reports that Apple will announce its long-awaited mixed-reality headset at the WWDC conference this year. The company is reportedly
News AI Search Snippets, Yelp Effect, E-commerce 22% Search: AI-Results a Giant Snippet Neeva and You.com have started showing AI-generated results in their SERPs. This follows news that Microsoft is planning to add AI-chat to Bing to
Conversations Ep 95: AG sues surgeon for review fraud, Shopify targets enterprise retail, Bing to integrate ChatGPT Washington AG sues Plastic Surgeon for review fraud under the federal Consumer Review Fairness Act for using NDAs to suppress reviews and more, Shopify targets big retail with modern, composable stack for enterprise, Bing to integrate ChatGPT & what that might mean
News BingGPT, Facebook Model Goes Boom, SMB Journey Can Bing Beat Google with AI Chat? There's already been enormous coverage and speculation about the potential impact of AI chat on search and Google in particular. You
Conversations Ep. 94: Barry Schwartz Talks All Things Google - UI, Algorithms and AI Spam A fun and engaging conversation with Barry Schwartz about the Google UI, most important algorithm updates, coming impact of AI and whether Google has "gotten worse."
Analysis Our Chatbot Future Is Here OpenAI's ChatGPT is impressive and has sparked the internet's collective imagination. This is only the beginning.
News Musk Out?, Marketers AI Wary, SMBs Want TikTok Musk Looking for Way Out To say that Elon Musk's short tenure as Twitter CEO has been disastrous is an understatement. We could recount the "parade of
Conversations Ep 93: Age cohorts & reviews, Apple’s Business Register, Google’s Visual Elements → Search complexity How different age groups think about reviews; Evolution of Apple’s Business Register - Why isn’t Apple targeting the Enterprise? Google’s Visual Elements Gallery demonstrates just how complicated search has become
News G-Maps Foe, Age and Reviews, Agencies Upbeat Despite Market Anti-Google Maps Coalition Amazon (AWS), Meta, Microsoft and TomTom have joined forces with The Linux Foundation to form the Overture Maps Foundation. The project is very similar in principle to
News Local Guide Reviews, Baroque SERP, Bot vs. Bot Local Guide Reviews Favored Sterling Sky recently published a case study examining the impact of different review features and characteristics on what we might call "review longevity" – how
News Google Dilemma, Meta Model 'Dead', §230 Change Ahead ChatGPT: Google's 'Innovator's Dilemma' ChatGPT explainer videos are all over TikTok. And this morning, ChatGPT servers were crashing under the weight of all the
Conversations Ep 92: ChatGPT’s impact on local, How Google’s new review filter works, Google nukes The Beam (boo!) How ChatGPT’s breakthrough ability to create content will significantly impact local, A deep dive into the common factors in Google Local’s new AI based review filter, David laments Google nuking a joke location that promotes a lame basketball tame
News AI Content Threat, Amazon Inspire, Yelp's New Projects AI Content Threat to Google Looking back, 2022 will be remembered as a breakthrough year for AI. Between AI-image generators such as DALL-E and Lensa and ChatGPT, marketers and the
Analysis Google's New Review Algo: What We Know Removal of reviews is apparently influenced by business category, age of the GBP, review solicitation, review velocity and whether the reviewer actually visited the business.
News Google 'Worse' Debate, Local Pack Future, Amazon Pay to Track Google 'Getting Worse' – Again Months ago a popular discussion topic was: Google ain't what it used to be. The Freakonomics radio show last week revisited the
News ChatGPT and Local, Amazon Style RIP, TikTok v. TV ChatGPT and Local Search Like a lot of people, I've been playing with OpenAI's ChatGPT chatbot. It's "early days" and it makes
Conversations Ep 91: Survey:Buying links works, Why did Alexa fail? Moderation will be at center of Sec 230 debate Authority Hacker Survey of Linkbuilders: Buying links works & so does content, Alexa pullback by Amazon points to difficulties with Voice, Content Moderation will be a focus in 2023 possibly leading to Twitter being banned in Europe or many more lawsuits in the US
News More Reviews, Google CPL +19%, Empathy v. Autocracy Users Want Review Transparency The state of reviews is fraught. Reviews remain highly influential but consumers are more skeptical and generating fewer of them now. In addition, Google is using
News Link Buying Redux, Online vs. Stores, SCOTUS Chaos Due to a technical issue, many subscribers did not receive our newsletter yesterday. Apologies if this is a duplicate in your inbox. Survey: 74% Buying Links A recent survey of
News Cyber Spending, Alexa Failed, More Calls Please Cyber Weekend Boom Going into "cyber weekend" retail prognosticators were unsure whether consumers would open their wallets. But according to Adobe data, online sales were up between 2%
Analysis A Guide: Why Are My Reviews Missing on Google? With Google's new AI-driven review filter, you're going to lose some reviews. Here's how to navigate the new system without going crazy.
News Shopify Shop, SMB Saturday Help, Toxic Bros vs. the Gatekeepers We will be taking the remainder of the week off for the US Thanksgiving holiday. Amid the problems and challenges we all face, there's still a lot to
Conversations Ep 90: Google Review Bug Saga, Impact of Local Business Reviews, Google’s Misguided Store Finder Google ‘fesses up’ as the Google review bug saga continues, Takeaways from the Moz ‘Impact of Local Business Reviews on Consumer Behavior’ survey, Google promotes lame store finder to bulk GPB users, adding insult to the injury of forcing the new search (NMX) interface on them.
News Google Local AR, Review Trust High, 'Rank & Yank' Google 'Search On' Features Roll Out Google is now introducing the many visual search, shopping and Maps features announced in September at its Search On event. Among them
News Shopping Roulette, Content Success, SMBs Shrink Holiday: Big Retailers Sweat, SMBs Cocky Holiday shopping this year is shaping up to be pretty unpredictable. Driven by early promotions, data show many consumers have already started, which could
News Google Pays $392M, Facebook Kills Portal, Apple Search Future Google's $392M Location Privacy Settlement Google has agreed to pay almost $400 million to settle a location-tracking lawsuit brought by 40 state attorneys general. Being called "the
Conversations Ep 89: GBP Bug Nuking Reviews, Google Review Location Surfaced, AirBnB Branding VS SEM for conversions New Google Suggest Edit bug Nuking reviews? Google Business Profile test Now Showing Local Guide review quantities in a city. Is it helpful? AirBnB stops buying adwords & relies on brand & SEO. Can other brands give up Adwords?
Analysis Google's Suggested GBP Updates Nuke Reviews Make sure you know your GBP CID numbers and have backups of your reviews; you'll need them sooner or later.
News Peak Reviews, Apple's Ads Biz, Car As Computer Local Reviews Have Peaked This week I received a review-solicitation from Tripadvisor. It asked me to write reviews, not review a specific businesses. The headline was "one review does
News Local Packs 36%, MLBs Fall Short, TomTom's New Map Local Packs: 36.2% of Queries Local Packs aren't exactly disappearing but they're not showing up as often either. A week ago a number of reports
News AirBnBrand, Google Review Location, Antitrust Wildcard AirBnB: Brand Not SEM Most internet companies pay lip service to brand building but continue to favor short-term performance marketing. That typically means paid-search and paid social. AirBnB offers an
Conversations Featured Ep 88: Just How Prevalent Are Zero-Click Search Results? (featuring Marcus Tober of Semrush) Marcus Tober, SVP of Enterprise Solutions for Semrush, joins Greg and David for this episode of the Near Memo. The trio discusses Semrush’s recent zero-click search study in depth.
News TikTok SMBs, Retail Automation and CX, Twitter Opportunity TikTok's SMB Opportunity TikTok is getting more local. Beyond isolated but dramatic SMB success stories (e.g., Nerdy Nuts) or experimental features (e.g., TikTok Nearby), I'
News Backward Search, Fake Review Distrust, Google Budget Shopping Rewind: A 'Backward' Search Engine Inspired by founder Dan Siroker's experiences with hearing loss, Rewind is a new Mac OS search engine that captures every piece
Analysis Semantic Photography: Low Hanging Fruit to Increase Google Local Conversions Google is placing increasing emphasis on visual search. This presentation talks about how to scale a photographic effort for multiple locations.
News Twitter Purge, Local News Decline, SMB Profiles Twitter Purge Begins If you're still on Twitter, you probably fall into one of three camps: the boosters, the haters or those who want to wait and see.
Conversations Ep 87: Shopify disappoints on retention, SEMRush Zero Click research & Apple Maps vs Google Maps in Europe Shopify study shows much higher churn than WooCommerce, why & what are the implications? SEMRush zero click study makes the case that the web clicks are still king. Apple Maps makes gains Vs Google Maps Functionality in Europe
News Missing Local Packs, Correction or Shakeout, Twitter 'Hellscape' Google Local Pack Decline There's evidence that Google is reducing the frequency of Local Packs. Barry Schwartz has compiled data from Moz, Rank Ranger and Semrush that show
News Zero-Click Revision, YouTube Drop, Twitter Wipeout? Study: Zero-Clicks Only 25% A much-cited, 2020 study from Rand Fishkin's SparkToro and SimilarWeb argued that 65% of searches on Google were "zero-click." In other words,
News In-Store Boom, Waning Review Influence, Shopify Store Churn More In-Store Shopping than Pre-COVID Despite hand-wringing over inflation, consumer spending has remained relatively strong. We'll have to see how that plays out during holiday shopping. But retailers
Conversations Featured Ep 86: (Google 3-Pack) New Branded Ads, GBP Neglect, and Container Retail Models, featuring Krystal Taing Krystal Taing joins Greg and David to discuss Google’s latest visually-significant ad update, the rapid increase in GBP-related bugs and complaints over the course of the last several months, and the acceleration of the store-within-a-store trend.
News Google MAC, TikTok Location, Retail's Local Whiff Google MAC Rollout Announced this year at Google I/O, My Ad Center (MAC) is starting to roll out. The new controls will give users the ability to influence ads
News Meta-Giphy Split, Last Mile Fail, SMBs Favor Social Meta Forced to Divest Giphy Facebook parent Meta said yesterday that it would sell Giphy. This is the first time Meta has been forced to divest a completed acquisition and
News New Review Rules, AI Attribution, Prime Day Postmortem Fake Reviews: New Rules Coming The Federal Trade Commission (FTC) has been focusing more energy and resources on online review and endorsement fraud. Early this year the agency killed review
News Google Ad-Favicons, TikTok World, Enterprise Holograms vs. Metaverse Google's New Ad-Favicons Google is seeking to boost brand visibility in mobile search ads. Provided marketers qualify, the business name and logo will be shown on the ad
Conversations Featured Ep 85: Whitespark’s Effort to Reach an Underserved Part of the SMB Market with Its SEO Services Allie Margeson, Director of SEO Services for Whitespark, joins Greg and David for a deep dive into the logic behind, and the mechanics of, Whitespark’s new three-tiered service offering.
News Meta's Big Vision, H-Commerce, Privacy Not for Sale Meta Wants to Own the Next Platform Meta held its now annual VR event yesterday, featuring the announcement of a $1,500 Meta Quest Pro mixed-reality headset. It's
Conversations Featured Ep 84: Near Media X NearSt: Google’s Insatiable Appetite for Local Inventory Data Nick Brackenbury, CEO of NearSt joins Greg and David for a fast-moving conversation about his company’s growth curve alongside the explosion of “near me” searches and Google’s appetite for local inventory in search results since 2015.
News AI Super App, Facebook Is MySpace, B2B Tech Stack Complexity AI Assistant Super App If the Twitter deal happens, Elon Musk suggested he wants to turn it into an "everything app" or "super app" à la
News Google: No Gating, Content Tsunami, Pixel Watch Arrives Google: Review Gating Verboten Google recently updated its review content guidelines to clarify the following are disallowed: "Discouraging or prohibiting negative reviews, or selectively soliciting positive reviews from customers.
News Musk's Pandora's Box, WFH Driving SMB Location, Google's 'LPA' Problem Twitter Moderation Headache So Elon Musk is buying Twitter after all. One theory holds that Musk thought he would lose at trial. Assuming the deal actually happens, Musk will inherent
News Google > TikTok, Waiting for VR, Holographic Video Gen Z: Google > TikTok Much in the same way that Google's fixation and fear of Facebook resulted in the ill-fated Google+, Google now seems to be similarly
Conversations Featured Ep 83: How Nerdy Nuts Co-Founder Blended Creativity, PR, Influencer Marketing, and Tiktok to Fuel Success Craig Mount, Co-Founder and CEO of peanut butter (and media) brand Nerdy Nuts takes us through the trajectory of his company – from starting up selling a handful of jars at a farmer’s market to doing $80,000 in ecommerce sales in just two minutes.
News Peak Reviews, Google Product Search, AI's Impact Have We Reached 'Peak Reviews'? Consumer reviews are a major local ranking factor, with intense industry focus on review management. At the same time we may have reached
News Google's Local Lens, SMB SaaS Quest, Coming Speechpocalypse Google: 'Age of Visual Search' Is Here Google just concluded its "Search On" event, showcasing search innovations. It was mostly a review or update of things
News Instacart v. Amazon, Social Distrust, Tech 'Productivity Paranoia' Instacart Goes After Amazon As consumers returned to grocery stores and restaurants, delivery companies have scrambled for continued revenue growth. Instacart has very imaginatively sought to transform itself into an
News Google Surveys RIP, Nextdoor Local News, Dark Patterns Abound Google Kills 'Consumer Surveys' Google is in cost-cutting mode. The company will stop making laptops and discontinued half its "Area 120" projects. And just yesterday it
News Paid Search Rules, Speech Bomb, BOPIS to Suffer Paid Search Doubles in Three Years Almost since its inception, paid search marketing has been the leading category of digital advertising. It has maintained that position even as other formats
Conversations Ep 82: Google goes Astroturf, iOS elevates search but #fails, Search alternatives are blooming, why? Google doubles down on SMB deception to achieve political goals; iOS 16 elevates search but still fails at local and internet search; A blooming of search alternatives; competitors or ankle biters?
News Local Innovation, Social Commerce Grows, SMBs Struggle to Hire Where's the (Local) Innovation? A few years ago I wrote an article entitled "Why is there so little innovation in local?" It decried the lack of
News Apple and Andi Search, Google Legal Woes, FTC Shame Game Search: Apple and Andi This week Apple finally released iOS 16. Among other changes and upgrades, Apple put its search box on the iPhone's homescreen. Before Apple'
News Instacart Is Toast, Amazon Ads Beat Google, Maps Metaverse Instacart's Platform Strategy Food Delivery services may be holding their own but they face intensifying pressures from investors, labor shortages, weakening consumer demand and regulatory scrutiny. Diversification and
Analysis Recession-Proof Your Brand with Local Marketing A looming recession doesn’t need to be a brand’s’ worst nightmare; local marketing strategies can help them survive.
Conversations Ep 81: The demise of local audiologists, Content bots for local news, Facebook shutters Neighborhoods The impending demise of the local audiologists with the arrival of over the counter hearing aids, The growth in the use of content bots for local news, Facebook's shuttering of Neighborhoods and their persistent failures in local
News Apple Ad Gains, Eating Out Is In, Section 230 Reform Apple Ads Gain on 'Triopoly' The big Apple news this week surrounds its new devices. But an equally important story is Apple's ad business. Apple'
News Yahoo Comeback?, Review Crisis, Freelancers = 36% Is a Yahoo Comeback Possible? This week Yahoo acquired a company called The Factual. It's essentially a news-ranking algorithm that rates the credibility of sources. In my brief
News Google Quick Reads, Facebook Local Failures, Local News Bots We will not publish on Monday in honor of the US Labor Day holiday. We'll be back next Wednesday. Enjoy the weekend. Google 'Quick Read' Label
Conversations Ep 80: Google Quick Read- useful or Gen Z bone? Why are Google Posts rejected? Why Nextdoor needs local seo Is Google’s Quick Read Feature useful or a Gen Z bone? Why Google Posts are rejected - Another Google AI first fail, Why Nearby, TikTok & Instagram need local seo now
News FTC Sues Two, Local Inventory Gains, AI Content Here to Stay Kochava, Roomster Targeted by FTC Reflecting a massive shift in attitudes toward data collection, Oracle was sued last week over its ID Graph with non-consensual profiles of "hundreds of
News Google's DOOH, Vouch Vault, Mobile Villains Google Takes Digital Ads 'Offline' Many years ago Google aspired to be a unified platform for all forms of advertising – digital and traditional, including radio and TV. To
Conversations Ep 79: Shopify influencers, Google’s Human Content Update: why now?, Google’s AI-first approach is flawed Shopify creates an influencer marketplace; Google’s Helpful Content Update, why now?; Google’s AI-first approach is often wrong for business and society.
News Nextdoor Utility, SMB Paper Chase, CCPA's New Teeth Nextdoor Needs to Become More 'Useful' This past week Nextdoor announced the outcome of its 2022 "Neighborhood Favorites" contest. The winners, who receive badges on their
News TikTok Near Me, Zero-Party Reviews, Privacy vs. Personalization TikTok Testing 'Nearby' Feed TikTok confirmed it's testing a new "Nearby" feed (in Asia), intended to showcase locally relevant content to users. Another feature
News Google's HCU Impact, TikTokification, ID Graph Class Action Google's HCU to Make Landfall Last week Google announced it would be rolling out a Panda-like algorithm update rewarding "content made by, and for, people." It&
Conversations Ep 78: Yelp selling its business data, Google’s Review Spam algo nukes many legit reviews, Tik-Tok for brands Part 1 David: Yelp has recently publicized their newest revenue stream; selling merchant data to marketers. It seems sleazy and is likely just a money grab by Yelp Part 2
News Google 'People First' Content, Apple Pay's 75%, E-Commerce Joy Declines Google to Punish 'SEO-first' Content Most B2B content today is for lead-gen purposes or designed to rank. So many B2B SERPs are a wasteland of thin content, pitches
News Inventory = Local Visibility, Yelp Selling Data, 74% of Shoes Sold Online Product Inventory = Local Visibility At one time, there were multiple startups chasing real-time product inventory. The methodologies were varied but almost all of them are now gone, just as Google
News Apple Maps Ads, SMB Churn Myths, 1A vs. Privacy Ads Coming to Apple Maps More ads are coming to your iPhone. That's according to Bloomberg's Mark Gurman. Apple's ad revenue is nearly $4
Conversations Ep 77: Google whines about iMessage, Axios acquired by Cox, Facebook B2B segments Google whines to get Apple to integrate iMessage with RCS messaging, Axios’ local play gets highlighted in Cox buyout, Facebook B2B segments hold promise for lower cost, easier targeting
News TikTok & BlenderBot, FTC Privacy Rules, Teens Flee Facebook TikTok, BlenderBot and Search TikTok isn't going to replace Google. But among Gen Z users, it does appear to be gaining traction as a search alternative in selected
News Nextdoor Woes, Facebook B2B Segments, Google's New Suit Nextdoor: Daily Users ~19 Million Nextdoor posted Q2 revenue yesterday of $55M, representing 19% year-over-year revenue growth. This was generally considered a slight miss. The company also lowered its full-year
News Axios Local, Amazon Indoor Maps, GEICO Not 'Near Me' Cox Buys Axios for Local News Axios, the digital news site delivering journalism via bulleted lists has sold itself to Cox Enterprises for $525 million. Axios' 2022 revenues are
Conversations EP 76 - Shopify invests in email, End of location intelligence, E-commerce not eating retail, it is retail Shopify invests in Klaviyo for increased enterprise appeal, The golden era of hyper detailed location data intelligence is coming to an end, At Covid start E-commerce was eating retail, turns out it is retail and retail is ecommerce
News Twitter Location Spotlight, B2B Voice, Missed Social CX Twitter 'Location Spotlight' Rolls Out Last April Twitter launched what amounts to a GMB/GBP profile on its platform for selected businesses with physical locations. Called "Location
News Brand Beats, LSA Spam Deets, Mobile-Desktop Divergence Brand Beats Performance Marketing Whether or not we're in a recession, many marketers are acting like it. Tech companies are laying people off and marketing budgets are tightening.
Conversations Ep 75: Instagram evolves (?), Google turns off reviews for women’s clinics , Google Commerce SERP Trends Instagram evolves (?) to target Gen Z but leaves others behind, Google prevents reviews on listings that offer reproductive services, Local Packs show for 77% on Google commerce query SERP results
News Location Data RIP?, TikTok v. Google (Again), Creepy Connected Cars The End of 'Location Intelligence'? The era of precise mobile-location data, which spawned numerous "location intelligence" vendors (e.g., Foursquare) may be coming to a close.
News AAPL AMZN Defy Gravity, Cookies 2024, Meta Mess Apple and Amazon Defy Gravity After two quarters of negative growth the US may be in a recession, although that's disputed. Whether or not it's technically
Not Mega Millions ... But We still need to hear from a few of you. This is our final push for the UpCity-Near Media digital agency survey. Take The Survey It takes about 15 minutes
Analysis Google Cuts Off Reviews for Reproductive Care Clinics Google has shut down new reviews for Planned Parenthood and other reproductive healthcare businesses. The action raises a number of unanswered questions.
News Digital ≠ E-commerce, 77% Local Packs, B2B: Social Beats Search Earnings: Digital vs. E-Commerce Snap, Twitter, Microsoft and Google revenues have all disappointed Wall Street recently. (Meta reports today, Apple tomorrow.) Yesterday, Google missed on both the top and bottom
News Google LSA Spam, Catalog Comeback, Delivery Apps LSAs, 'Verified Reviews' and Liability A week ago Robin Dirksen discovered that Google was testing a "not verified" label for local reviews (see below). I assumed
News Facebook's Two Feeds, Amazon Healthcare Buy, SMB Vital Signs Facebook Splits the Baby Facebook has broken its Feed in two. There will now be Home and Feeds tabs in the app. Feeds will feature "recent posts from your
Conversations Ep 74: Amazon & Google pander to the FTC, American Privacy Act: Opt-In/Out Battle, Instagram goes local Amazon & Google pander to the FTC on reviews, American Privacy Act might become law but Opt-In/Out battle remains, Instagram (& Facebook) finally goes local with discovery search
News Fake Reviews Action, Instagram #LocalSearch, Opt-In/Out Battle Some Action on Fake Reviews Facebook groups are among the major sources of fake reviews across the internet. However, the company has shown little interest in shutting down the fraud
Survey: We Need Your Input Response rates have been strong for the UpCity-Near Media digital agency survey. Now we're making another push to get across the finish line. We just need a few
News TikTok Search, Amazon's Meh Style, AI Audiences 'TikTok Is My Search Engine' Last week's story about 40% of younger users abandoning Google Maps/Local for social media (triggered by a TechCrunch report) continues
Conversations Ep 73: Indie Bookstores Rebound, Privacy abuses both public & private, Ages 18-25 shun Google for Tik-Tok Part 1 Video start 0:13 - Indie bookstores have rebounded strongly, why? Part 2 Video start 8:54 - Amidst broad privacy abuses the FTC is looking to target
News Prime Day Results, Google #19, Las Vegas SERP Amazon: Prime Day 'Biggest Ever' In the weeks before Prime Day there was speculation that this year's event would disappoint. Amazon has now put out a
News Zoomers: No Maps, Dash Cart, Location Data Abuse Google: 40% of Zoomers Shun Search, Maps Speaking at a recent conference, Google SVP Prabhakar Raghavan made a casual remark. "In our studies, something like almost 40% of young
Conversations Ep 72: Europe's DMA and DSA to limit gatekeepers , create an even playing field for business online Part 1 Video start 0:13 - Digital Markets Act attempts to limit gatekeepers & create an even playing field for business online Part 2 Video start 15:23 -
Take Our Agency Survey Near Media and UpCity have partnered on a new digital agency survey. It takes about 10 minutes to complete and explores a range of topics, including: * Most impactful channels for
Analysis 'White Pages' Websites Losing Search Visibility As privacy concerns have grown, personal data websites, often built on exploitation and deception, have seen their Google rankings fall dramatically.
News WTF Twitter, Small Bookstores, Hidden Keywords What Will Happen to Twitter Now? Back in April, a lifetime ago, Elon Musk made his shock $44 billion offer for Twitter. He filed it formally on April 13. In
News Review Extortion, Algorithm Blues, Spend More for ROI Review Extortion, Libel & Liability Review fraud is illegal and it's flourishing. Despite rising awareness of fake reviews, usage is up. An undisputed ranking signal, reviews are also
News Google Location Privacy, EU Antitrust Win, Shopify Brand Google to Auto-Delete Location We keep writing about privacy because it's an issue that isn't going away and only becoming more important in the wake of
News CarPlay Commerce, Local Review Carousel, SMB TikTok Excitement In observance of the US July 4th holiday we will not publish on Monday. We'll be back next Wednesday. Apple's Local Car Play Apple will soon
Conversations Ep 71: Entities not keywords are key to search, Google Offers shows playbook, Data privacy even more important The key to SEO is the Knowledge Graph so embrace entities, Google Offers shows Google’s playbook for dominating transactions, in light of the Supreme Court decisions data privacy has become even more important
News Ready Heads to Pinterest, Amazon Store Analytics, 100% Data Opt-in Google's Commerce Boss Heads to Pinterest Pinterest's co-founder and CEO, Ben Silbermann, is stepping down and will become executive chairman. Google Commerce boss Bill Ready will
Analysis Digital Agencies Form Coalition to Support Reproductive Rights Doing the right thing is also good business.
News Dobbs Privacy Headache, ROI Decline, Voice Advances Dobbs Creates Personal-Data Minefield Following the demise of Roe, many companies announced they would pay for abortion-related employee travel: Apple, Google, Facebook, Salesforce, Yelp, Dicks Sporting Goods, Neflix and others.
Conversations Ep 70: Google Search Quality Declines?, Google Local Test w/o 'Self-Preferencing,' Shifting Search Behaviors Part 1 Video start 0:13 - Is Google Full of 'SEO Chum' and Less Useful? Part 2 Video start 4:18 - A Look at Google Local
News Post-Roe Privacy, Page Speed = Revenue, Quiet AR Revolution Post-Roe: Data Privacy Now More Urgent Now that Roe v. Wade has been overturned, data privacy becomes even more urgent for millions of women. Multiple states, perhaps even a majority,
Analysis A Look at Google Local Results without 'Self-Preferencing' What would Google local search results look like if Google couldn't put the Local 3-Pack at the top of search results? A recently discovered test may give us a clue.
News Google SEO Chum, Local Inventory Search, Open Metaverse Google Is Full of 'SEO Chum' There's a growing perception that Google is in decline or dying. This is happening even as its "back end&
News Two-Factor Reviews, Paid Links Work, Smart Speaker Growth Flat Two-Factor Fake Review Fix Review bombing is becoming a bigger problem. It shows up with games and, more often, movies and TV. Typically, it's a loosely organized effort
News Local Keywords Redux, ReviewTrackers Bought, Service = Great Marketing 1K Keywords: 34% Are Local Earlier this week we discussed the top 1,000 search keywords (desktop). Two things jumped out: the list is dominated by brand and local queries.
Conversations Ep 69: The power of great CX, What % of searches are local? Antitrust laws & how marketing might change Chewy’s provides great CX and it goes viral, A look at the top 1000 queries on the desktop and what it says about local, John Oliver & Rand Fishkin look at the two antitrust bills that might pass this summer & how that might affect marketing.
News Top 1K Keywords, Wonder v. Webvan, Text You Must Brands, Local Dominate Top Searches Food near me and restaurants near me are the leading local queries in the top 1,000 keywords according to a recent analysis (using Ahrefs
News Facebook Outlook, Gen ZMB, Oliver's Tech Takedown Debating the Outlook for Facebook A number of speculative articles have recently appeared, some undoubtedly driven by schadenfreude, about whether Facebook/Meta is merely pivoting or foundering. For example, the
News Amazon Local Ads, H&M Smart Mirrors, Facebook Hardware Fail Amazon Eyeing 'Local Ads' Opportunity Earlier this week job listings for an Amazon Local Ads "startup business within Amazon Ads" appeared. One listing for a senior
Conversations Ep 68: Amazon doing Local Ads, Yep it, Apple BNPL & Search developments, Auto created Google Ads showing up Amazon getting into Local Ad space, Yep It search engine looks to deliver creator benefits, Apple delivers Buy Now, Pay Later Solution that is consumer friendly, Apple Spotlight search is moving front & center
Analysis Google on a Review Takedown Tear Legitimate reviews appear to be collateral damage from a stepped up Google effort to address review spam.
News Apple Highlights, Retailers ❤️ Search, Print Media Pain Apple's WWDC Highlights Apple's developer conference, WWDC, happened this week. With the exception of a new MacBook Air, the announcements focused on software. We were struck
News Yep It, Work Surveillance Creep, the Antitrust Race Yep It, Says Ahrefs Last week we discovered Yep, a new search engine from Ahrefs (that's right). It reportedly cost $60 million to build and has its own
Conversations Ep 67: Apple search engine, GBP product kerfuffle, Walmart stores to be used for 3rd party local delivery Apple search engine coming to a browser near you? Google Business Profile product kerfuffle when ability to add products disappeared. Walmart to use stores for 3rd party local delivery.
News Sandberg Exits, Walmart's Last-Mile, AR Gets Social Sheryl Sandberg Leaves the Building In the roughly 48 hours since Meta COO Sheryl Sandberg said she was leaving the company, there's been an outpouring of commentary about
May Round-Up from Near Media With May, spring and Google I/O both arrived. And while I/O was largely about vaporware & vapor wearables, spring has been about the real deal; sunshine and flowers.
Conversations Ep 66: Walmart does drones, GML: AI, automation & images are future, Local inventory ad unit mimics 3-pack Part 1 Video start 0:13 - Walmart does drones deliveries ahead of Amazon while gig deliveries are failing Part 2 Video start 7:18 - Google Marketing Live &